TERMS AND CONDITIONS.
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Updated: January 27th, 2020
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Please take the time to read through carefully.
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By using this website, confirming your session with a retainer fee and/or accepting the terms and conditions on your consultation form, you agree to be bound by the terms and conditions set out below.
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If you have any questions relating to these terms and conditions, please email INFO@JESSELUXEOFFICIALCOM. changes may be made to these terms without notice to you. terms and conditions will be relevant to the official date of the retainer being received and booking created.
Payment Options:
Jesse Luxe, LLC can accept forms of payment through PayPal, Venmo, CAsh App and credit/debit card via a requested invoice. All prices are in us dollars and will include a 4% payment processing fee. CHECKS AND CASH ARE NO LONGER ACCEPTED unless under specific and specially requested terms. Additionally a card reader is made readily available at every session for your convivence.
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Non-refundable RETAINERS:
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A Retainer for any service is non-refundable and is required before creating any set booking or commission request. Until the payment is received and finalized, the date is still available for any participant. If there are only a limited supply of a product (e.g. custom commissions, limited edition products) that opening or product will still be made available until a retainer fee or complete Payment is received and confirmed by any applicant. ANY non-refundable retainer will be counted towards your total session or product fee balance.
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Travel fees:
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The current travel fee rate for all service requests will be $30 + $0.63 per mile within a 60 mile radius of I, the artist's statutory studio location. Anything outside of the 60 mile radius will be based upon further communication and an agreed upon quote with the client. Depending on the extent of travel; lodging, accommodations and flight will be covered by the client through agreement of a quote.
If I cancel:
The non-refundable retainer, along with any paid balance is only refundable if I, the artist cancels for any reason or cannot complete the requested commission. After artist cancellation of a session is confirmed, a replacement artist will be recommended upon request or a complete refund including the retainer will be offered to the client.
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If you cancel or reschedule:
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cancellation of a session:
you, the client are allowed one additional reschedule. If the client cancels or reschedules the session more than one additional time, the retainer fee will not be refunded. A new retainer will be required before placing a newly booked session. no-shows and arriving to the session 30 or more minutes late will be considered a cancellation and a new retainer will be required if not rescheduled.
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cancellation of a commission OR REQUESTED product:
If you, the client for any reason should cancel a commission or request after the retainer fee is completed and confirmed, it is non-refundable. After product and/or commission is completed and if final payment is refused to be paid by you, the client, the retainer will be non-refundable. The product and /or commission will not be made available to you unless a new retainer fee and final payment is received. if only a partial retainer fee has been received by myself, and the complete amount of the retainer fee has not been paid in full and confirmed, the retainer will be made refundable to you. if no response is received from the client in accordance with refunding a partial retainer, after 45 days the retainer will become non refundable and unusable to additional credit towards new commissions or product requests.
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remaining balance due date:
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Remaining balance before a session:
The remaining balance of the entire session fee MUST be paid in full before the starting time of your session. if the session fee is not paid in full before the start of the session, it will be considered a cancellation and the services will not precede until paid.
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Remaining Balance before shipping:
The remaining balance of a commission or product must be paid in full before shipping out a purchase.
refusal of final payment is considered a cancellation. The retainer fee will be made non-refundable in accordance with a cancellation. any received payment outside of the retainer will be refunded. If final payment is refused and contact is not received within 45 days of the original retainer fee's confirmed payment date, the retainer fee will be made non-refundable and the product may not be made available to you after expiration.
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Damaged goods:
Examine your package upon delivery to ensure that there are no visible signs of damage OR ISSUES with your package or product. In the case of your product being damaged upon delivery, please immediately contact Jesse luxe, LLC. Damaged Shipments will be addressed promptly with any additional shipping cost
taken care of by Jesse luxe, llc. Claimed damages must be immediately reported upon shipment arrival. damages not reported by you, the client, within 30 days of the received shipment date will result in being subjected to shipping fees and Jesse LUXE, LLC having no liability for the damages resulting from shipment.
In the case of the product received appearing defective or damaged, please contact immediately. Damages or defects will be insured by I, The artist for up to 30 days from the date the shipment is received.
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Return Policy:
I, the artist do not accept refunds or returns for completed commissions, sessions or service related products unless under my own discretion.
IN the case of Defective, damaged Commissions or products in result of creation or shipment; I, the artist WILL BE at fault and allow up to 30 days to be contacted for Liable resolutions and repairs. AFTER 30 days from the received shipment date I, the artist will no longer be liable for damages or defects reported. Repairs to damaged products will be made available to you with an additional fee after 30 days.
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Price List:
the price list without notice to you, may be updated at any point in time. However if you already have a booking (Paid deposit). these prices will not affect you or any future reschedules. cancellations with no deposits do not count.
PERSONAL INFORMATION:
I, as the artist MAY require information on whether the client has allergies OR OTHER SENSITIVE INFORMATION. a consultation will be made available to you and required to be filled out before the beginning of any service. In no event shall jesse luxe, llc have any liability for incidental, or consequential damages however characterized. jesse luxe, llc will not be responsible or liable for failure to relay important or accurate information before or during the service. TO see How we use and safely contain the information received in the consultation please refer to our Privacy policy.
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ANTI-DISCRIMINATION AND HATESPEECH POLICY:
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At Jesse Luxe LLC and associated businesses we take pride in creating an inclusive, accommodating and safe environment for our clients. Where as we work very hard to keep a safe and inclusive environment for our clients, our policy also explains the kind of behavior we prohibit during a session and within Jesse Luxe LLC's services and environment.
It Is important that we can give our clients a positive and safe experience while also maintaining one in regards to us and our associates as well.
Jesse Luxe LLC strictly prohibits discrimination within a session towards the artist(s) and those associated WITH THE ARTIST(S) during a session.
We prohibit discrimination based on the following:
-Race
-Skin Color
-Ethnicity
-National origin
-Religion
-Gender
-Gender identity
-Sexual orientation
-Disability
-Any other characteristic protected under applicable law.
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Additionally, Jesse Luxe LLC does not allow hate speech. Hate speech occurs when violent, offensive, derogatory or demeaning language is directed at a person or group based on their one or more protected group attributes.
Examples of prohibited behavior include, but are not limited to:
-Refusal of service based on attributes in one or more of the protected groups listed above.
-Expressing intolerance or a lack of respect for another person, associate or myself on the basis of protected group attributes.
-Directly or indirectly making derogatory or demeaning remarks against protected groups listed above.
-Any slurs in regards to the list of protected groups listed above.
By agreeing to this Policy, we reserve the right to refuse service to those violating the conditions listed above. We reserve the right to immediately terminate the service, session and/or interaction even if unfinished. We will then consider the current session, service and/or interaction a cancellation (See the cancellation section of our Terms and Conditions for more information.) As expressed above, we, at jesse luxe LLC are intolerant of hate and discrimination in order to create a safe and inclusive environment for all parties involved.
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